Sunday night our 24 hour support team was alerted of a high I/O on one of our HDD hypervisors.Even though it was 03:00 AM, they jumped out of bed and took a closer look at the issue (hey, that is what we pay them for!). A single hypervisor was having I/O issues. In order to redistribute the load they drained it to another hypervisor within the same pod. This solved the issue at hand and we are currently looking into the root cause.
If you are still experiencing problems, contact our support directly from your dashboard > Support > Submit a request. You will receive an answer within the hour. Alternatively you can send an email to support on support@tilaa.com